We deliver your flowers all across Metro Vancouver in our own delivery vehicle, and send your orders worldwide. Delivery fees start at $12 within Burnaby.
- We are dedicated to delivering your floral and gift orders in a timely manner
- The time and date your order is delivered is affected by the time of day your order is placed, weather conditions, and delivery to remote locations
- If we have difficulties delivering your order, we will contact you
- If you have any questions about the status of your order, you may call us at 604-299-0585 or
toll free at 1-888-233-5723
- Same-day delivery in Burnaby is available Monday through Saturday on orders received via phone before 2:00pm or online orders by 12pm. Orders received after that time may be delivered the next delivery day.
- No deliveries on Sundays or Statutory holidays.
- For local deliveries, flowers are usually delivered between 9am and 5pm. If a specific time is required we may be able to accommodate this. For deliveries outside Metro Vancouver, requests may be taken for either an AM or PM delivery, but they cannot be guaranteed.
- If the recipient is not at home at the time of delivery, the florist may choose to:
- Leave the arrangement in a safe place at the recipient's house and leave a note on the door.
- Leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf.
- Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.
- Call the recipient first to arrange a delivery time.
- Due to various seasonal and regional conditions, availability of some flowers may be limited. Specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, we will deliver an arrangement of similar flowers and a container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes.
Changing or Cancelling Your Order
- Notify us as soon as possible if you wish to change or cancel your order. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared for shipment. Advance notice of 24 hours is necessary to assure a cancellation.
Returns or Refunds
- If you are not satisfied with your order, please call us at 604-299-0585. We will make every effort to ensure you are satisfied with your order.