| 100%
Satisfaction Guaranteed |
| • |
|
your
flower arrangement will be fresh and of the highest quality |
| • |
|
if
you, or the person receiving your gift, are not completely satisfied
with your purchase, please contact us and we will work to ensure
your satisfaction.
|
| Deliver |
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we
are dedicated to delivering your floral and gift orders in
a timely manner
|
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|
time
and date your order is delivered is affected by the time of
day your order is placed, weather conditions, and delivery
to remote locations.
|
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if
we have difficulties with your order, we will contact you |
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|
if
you have any questions about the status of your order, you may
call us at 604-299-0585 or Toll Free: 1-888-233-5723 |
| • |
|
same-day
delivery in Burnaby is available Monday through Saturday on
orders received before 2:00 pm. Orders received after that time
may be delivered the next delivery day. |
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no
deliveries on Sundays and legal holidays. |
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|
for
local deliveries, flowers are usually delivered between 9am
and 5pm. If a specific time is required we MAY be able to accommodate
this for local deliveries. For deliveries outside the Vancouver
Lower Mainland, requests may be taken for either an AM or PM
delivery, but they cannot be guaranteed. |
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|
if
the recipient is not at home at the time of delivery, the florist
may choose to: |
| |
|
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Leave
the arrangement with a neighbor and attach a note to the
recipient's door stating who accepted the arrangement
on their behalf. |
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Leave
a note on the recipient's door asking the recipient
to call the florist's shop and arrange a convenient
time for re-delivery.
|
| • |
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Call
the recipient first to arrange a delivery time.
|
|
| Substitution
Policy |
| • |
|
due
to various seasonal and regional conditions, availability of
some flowers may be limited. Specific flower varieties or colors
may not be available for delivery on a specified day. Therefore,
it is possible that the exact bouquet pictured or requested
may not be available for delivery. In this event, we will deliver
an arrangement of similar flowers and a container of equal value
and beauty. Every effort will be made to maintain size, shape,
and overall color schemes.
|
| Changing
or Canceling Your Order |
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|
notify
us as soon as possible if you wish to change or cancel your
order. We are happy to accommodate requests for changes or cancellations
as long as we receive them before the order has been sent out
on delivery or prepared for shipment. Twenty-four hour advance
notice is necessary to assure a cancellation. |
| |
|
|
100%
Satisfaction Guaranteed
We care about your order. Call us today.
Locally Phone: 604-299-0585
Long Distance: 1-888-233-5723 |
